Privacy Policy

Effective Date: 06/20/2026

Last Updated: 06/20/2026

State Expansion Notice: This Privacy Policy reflects Hall and Hall Insurance Services’ current licensure in Indiana. As licensure expands to additional states, this policy will be updated to reflect applicable state-specific privacy rights and requirements. See Section 9 for details.

1. Introduction

Hall & Hall Group, LLC (“we,” “us,” or “our”), doing business as Hall and Hall Insurance Services, is an independent insurance producer licensed in the State of Indiana. We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard information you provide us through our website, lead forms, and other communications.

2. Information We Collect

Information You Provide Directly

When you submit our contact or lead form, we may collect:

• Full name

• Phone number

• Email address

• ZIP code or state of residence

• General insurance inquiry type

• Any additional information you voluntarily provide in a message field

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information including:

• IP address and browser type

• Pages visited and time spent on the site

• Referring website or search terms

• Device type and operating system

This information is collected through standard website analytics tools and cookies. It is used solely to improve website performance and user experience.

Information We Do Not Collect Through Lead Forms

Our lead forms are intentionally general in nature. We do not collect health information, Social Security numbers, financial account information, or medical history through our website. Any sensitive information required for insurance applications is collected separately through secure, carrier-approved processes.

3. How We Use Your Information

The information you provide is used exclusively for the following purposes:

• To contact you regarding your insurance inquiry

• To identify appropriate insurance coverage options based on your stated needs

• To schedule consultations or follow-up appointments

• To comply with applicable insurance regulations and licensing requirements

• To maintain records as required by Indiana Department of Insurance regulations

• To send relevant insurance information you have requested

4. How We Share Your Information

We Do Not Sell Your Information

Hall and Hall Insurance Services does not sell, rent, or trade your personal information to any third party for marketing or any other purpose.

Limited Sharing for Insurance Purposes

We may share your information only in the following limited circumstances:

• With insurance carriers for the purpose of obtaining quotes or processing applications you have authorized

• With our Field Marketing Organization (FMO) or upstream marketing organization as required by our carrier contracting arrangements

• With our Customer Relationship Management (CRM) platform provider, which processes data on our behalf under data processing agreements

• As required by law, regulation, court order, or government authority

• To protect the rights, property, or safety of Hall and Hall Insurance Services or others

CRM Platform Disclosure

Our lead forms are processed through a third-party CRM platform. This platform acts as a data processor on our behalf and is contractually obligated to protect your information consistent with this Privacy Policy. Your information is not used by our CRM provider for their own marketing purposes.

5. Gramm-Leach-Bliley Act (GLBA) Compliance

As a licensed insurance producer, Hall and Hall Insurance Services is subject to the privacy requirements of the Gramm-Leach-Bliley Act. Under GLBA, we are required to:

• Provide you with notice of our privacy practices

• Protect the security and confidentiality of your nonpublic personal information

• Safeguard against unauthorized access to or use of your information

You have the right to opt out of certain information sharing with non-affiliated third parties. To exercise this right, contact us using the information in Section 11.

6. Telephone Consumer Protection Act (TCPA) Consent

By checking the consent checkbox on our contact form, you provide your express written consent to be contacted by Hall and Hall Insurance Services at the phone number you provided, which may include phone calls, text messages, or both. Submitting our lead or contact form without checking this box does not, by itself, constitute consent to be contacted by phone or text - though we may still contact you by phone to respond to a general inquiry you’ve submitted. Standard message and data rates may apply to text messages. You may opt out of text communications at any time by replying STOP.

You are not required to consent to be contacted by autodialer or prerecorded messages as a condition of purchasing any insurance product or service.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Secure, encrypted data transmission on our website (SSL/TLS)

• Access controls limiting who can view your submitted information

• Use of reputable, security-certified third-party platforms for data processing

• Regular review of our data handling practices

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with applicable legal and regulatory requirements, and maintain business records consistent with Indiana insurance producer recordkeeping obligations. Lead and contact information is typically retained for a minimum of five years consistent with insurance industry recordkeeping standards.

9. State-Specific Privacy Rights and Licensed States

Indiana — Current Resident License State

Hall and Hall Insurance Services is currently licensed as an individual insurance producer in the State of Indiana. Indiana residents may contact us directly to request access to, correction of, or deletion of personal information we hold, subject to applicable regulatory retention requirements.

10. Your Rights and Choices

Regardless of your state of residence, you have the following rights with respect to your personal information:

• Access: You may request a copy of the personal information we hold about you

• Correction: You may request correction of inaccurate information

• Deletion: You may request deletion of your information, subject to our legal and regulatory retention obligations

• Opt-Out of Communications: You may opt out of marketing communications at any time by contacting us or following unsubscribe instructions in any email

• Opt-Out of Text Messages: Reply STOP to any text message to opt out

To exercise any of these rights, contact us using the information in Section 11.

11. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You may configure your browser to refuse cookies, though doing so may affect certain website functionality. We do not use cookies to collect personally identifiable information without your knowledge.

12. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or state licensure. Material changes will be posted on this page with an updated effective date. Your continued use of our website or submission of your information after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

14. Text Messaging (SMS) Communications

Hall and Hall Insurance Services may collect your mobile phone number when you submit a form on our website or social media pages, speak with one of our agents by phone, or are referred to us by a realtor or existing client. By providing your mobile number and affirmatively consenting to receive text messages, you agree that Hall and Hall Insurance Services may send you SMS messages related to:

• Follow-ups after a missed phone call
• Appointment reminders and confirmations
• Confirmation of your existing interest in our insurance services

Message frequency varies depending on your interactions with us. Message and data rates may apply.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for marketing or promotional purposes. Your mobile information is used solely to facilitate the services described above and will not be shared with third parties for any other purpose.

You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you may receive one final message confirming your opt-out. You may opt back in at any time by contacting us directly.

For help, reply HELP to any message, or contact us at (812) 416-0832 or support@hallandhallinsuranceservices.com.

Carriers are not liable for delayed or undelivered messages.

15. Contact Us

For privacy-related inquiries, to exercise your rights, or to request information about our data practices, contact:

Hall and Hall Insurance Services

Email: nicholas@hallandhallinsuranceservices.com

We will respond to privacy inquiries within 30 days of receipt.